Can You Really Overhaul A Nation’s Customer Service Culture?
YoungUpstarts
OCTOBER 11, 2012
But the competition in global tourism is intense, with the Maldives, Seychelles, Bali, Phuket, Jamaica, Bahamas, and many other locations offering sun and sandy beaches. True service leadership is not a demand for better performance pointed at the frontline service department. Singapore Airlines had to compete globally from day one.
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