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How World-Class Mountain Guides Inspire Young Business Leaders

YoungUpstarts

First, guides demonstrate an acute sense of social intelligence : they are adept at understanding and managing emotion and are able to swiftly build, and maintain, positive relationships – relationships that don’t fracture easily under the pressure of tough conditions and adversity. Guide Jack Tackle says, “My number one job is safety.

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Can You Really Overhaul A Nation’s Customer Service Culture?

YoungUpstarts

But the competition in global tourism is intense, with the Maldives, Seychelles, Bali, Phuket, Jamaica, Bahamas, and many other locations offering sun and sandy beaches. True service leadership is not a demand for better performance pointed at the frontline service department. Model the behaviors you want to see.

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