Chatbots vs. Live Chat: The Questions You Should Ask
ConversionXL
OCTOBER 16, 2018
A more recent prediction from Gartner hedged on humanless customer service but nonetheless anticipates that, in just over a year, 25% of all customer service operations will be virtual. However, chatbots add another layer of technical risk to online experiences—a website, a chat platform, and its chatbots must remain operational.
Let's personalize your content