Building your business around customers
BeyondVC
FEBRUARY 5, 2004
Fred Wilson has a great post about building a “customer-obsessed company” as opposed to a “technology-obsessed company.” This is good advice and reminds me of a number of companies built during the bubble period which were technology companies in search of a problem to solve. For early stage companies building their business, some of Fred’s advice includes investing “in the customer facing side of the business and in particular account management and customer
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