Lab Usability Testing: What, Why, How Much.
Occam's Razor
NOVEMBER 1, 2006
On this blog we have talked about the importance of the “Why” often. Web Analytics usually simply helps us understand the “What” Clickstream data typically does not tell us why something happened. We have stressed how important it is to know the Why in order to derive actionable insights around customer behavior on the website and outcomes from that behavior.
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