Smells Like Money: The Business of Waste Management
Up and Running
JUNE 3, 2014
The salesperson who built the relationship with you in the beginning would make the sale, and then pass you off to a retention manager, and it was easy to slip through the cracks or simply become a monthly paycheck. His new customers were ready for the change. “Most of them said, ‘Hey, we’re glad you did. .”
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