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Zappos flipped this idea on its head a while back, training its customer support employees to go above and beyond expectations (and therefore, gaining a Guinness World Record for the longest support phone call ). No longer will you believe that changing a button color from blue to green will answer your greatest ecommerce UX challenges.
Zappos flipped this idea on its head a while back, training its customer support employees to go above and beyond expectations (and therefore, gaining a Guinness World Record for the longest support phone call ). No longer will you believe that changing a button color from blue to green will answer your greatest ecommerce UX challenges.
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