The Startup Magazine

JANUARY 17, 2021

Key Performance Indicators (KPIs) is a metric to monitor how effectively a business is accomplishing its specific objective. The metric is useful for measuring the chances a customer would recommend your products or service. Employers use this metric to measure their employees’ loyalty. FINANCE BUSINESS KPIs.

.Net 124

.Net Metrics Retention Revenue 124

Both Sides of the Table

MAY 2, 2015

A great finance leader is on top of your numbers with such precision that you don’t have to worry about it. But a great finance leader isn’t just budgeting but he or she is an consummate planning and they won’t take s**t from you about why you need to avoid hiring more staff until you close new contracts or raise money.

Operations 150

Operations Metrics Early Stage Non-Compete 150

The Next Web

AUGUST 26, 2012

The metrics that matter the most are returning customers (user retention), turnover per customer and viral growth (k-factor). Remember that raising money in itself is not the purpose; it’s about creating an organization that can fully focus on finding retention and a working business model that can later on scale.

Bankruptcy 121

Bankruptcy Technical Review Intellectual Property Due Diligence 121

ConversionXL

AUGUST 23, 2017

” I had the pleasure of speaking to Dr. Chip about customer journey and innovative service metrics. Metrics should be anchored in part to customer outcomes, not granular processes and practices. Their customer journey maps the following path from Discovery to Sales, and Retention. Click to enlarge.

Customer 130

Customer Channel Design Retention 130

Hunter Walker

JANUARY 2, 2017

This keeps them aligned with their investors since a $250m exit with modest venture financing raised can be wonderful for all parties, but the same transaction can look awful if your last round was $60m on $300m pre! Here the acquisition becomes more metric-driven and the assumptions around growth and multiples drive the offer.

Technical Review 131

Technical Review Cap Table Acquisition Startup 131

Hearpreneur

JANUARY 19, 2022

Especially during challenging times, retention is significantly more crucial than acquisition. 11- Paying attention to metrics. Metrics do not lie, and metrics over a longer time period are much more useful to study. Although your company's analytics are vital, simply investigating your own metrics is insufficient.

Entrepreneur 127

Entrepreneur Metrics Technical Review North America 127

This is going to be BIG.

AUGUST 31, 2011

You have trackable metrics for sales, site conversions, traffic, etc., This is what you create when you hear that a certain company can't get financing, is winding down, or when you make your list of 25 top people in the market at a certain position. Keep in mind, though, that retention is just as important. Hires - Touchdown!

CTO Hire 114

CTO Hire Hiring Bandwidth Metrics 114

Hearpreneur

OCTOBER 25, 2023

3- Investing both time and finance Photo Credit: Jonathan Hussey The biggest thing for me is to understand what you're undertaking before you start. And that can make or break your customer retention, especially in the early stages. Another critical attribute for a CEO is an acute sense of self-awareness.

eCommerce 143

eCommerce Omaha Entrepreneur SEO 143

A Smart Bear: Startups and Marketing for Geeks

SEPTEMBER 10, 2013

This is the fourth article in a series on novel ideas for SaaS metrics, which started with The unprofitable SaaS business model trap , COC: a new metric for cancellations , and The mistake of 1/c in LTV. It turns out that COC is the key to this metric of “underlying profitability.” Here’s a way to do it.

Metrics 238

Metrics Revenue Flash Later Stage 238

Startup Lessons Learned

APRIL 14, 2009

Every board meeting, the metrics of success change. Products can find sources of validation with impressive stats along a number of dimensions, such as high engagement, viral coefficient, or long-term retention. Time-to-complete-a-sale is not a bad metric for validated learning at this stage.

Customer 167

Customer San Francisco Lean Hockey Stick 167

YoungUpstarts

APRIL 19, 2015

Customer loyalty is just one of the analytics that I highlight in my new book (which is relevant for almost all leaders, considering the extent to which measures and metrics have crept into almost every aspect of doing business). Good customer management comes from good customer measurement. For example, I’ve used Mint.com for years.

Customer 100

Customer Analytics Revenue .Net 100

ConversionXL

NOVEMBER 17, 2022

Prescriptive analytics The digital analytics metrics you need to know How to use analytics to improve marketing campaigns Define your mission, goals, and KPIs Set key performance indicators (KPIs) to measure marketing performance What to look for in a digital analytics product 9 tools for your digital analytics stack 1. Conversion rate.

Analytics 106

Analytics Metrics Channel Campaign 106

A Smart Bear: Startups and Marketing for Geeks

JULY 23, 2013

Plus, there’s all the other costs — R&D to build the stuff, office space, executive salaries, billing, legal, finance, HR, tech support, account managers. Even with a great retention rate (e.g. time to earn back the revenue to cover all your customer acquisition expenses) 75% annual retention. of revenue, $0.30

Business Model 335

Business Model .Net Revenue IPO 335

View from Seed

OCTOBER 15, 2014

Examples of housekeeping include the following list, though not every item will appear every time: Finance: Cash out date, burn rate, 409A valuation, cap table, common/preferred stock dashboard. Finance is mission critical, for instance – it just appears on a recurring basis. Note that “housekeeping” doesn’t mean “not important.”

Seed Stage 331

Seed Stage Cap Table Metrics Burn Rate 331

Board Effect

JUNE 24, 2024

With board and organizational accountability in the spotlight, how can nonprofit boards define discrete impact metrics, consistently measure them, and clearly communicate them to stakeholders? Regular sense checks on where the organization is in relation to those metrics can then be built into your board meetings to keep on top of trends.

Software Review 52

Software Review Technical Review Retention Security 52

ConversionXL

AUGUST 30, 2018

The key is to connect user research to an improved user experience and, in turn, an increase in customer retention, leads, or any other metric for which C-suite members are accountable. The finance team understands that content customers are less likely to churn and destabilize revenue flows.

Design 111

Design Framework Product Development Technical Review 111

Lightspeed Venture Partners

DECEMBER 3, 2010

The key driver of this renewed confidence from brand advertisers is better measurement of brand metrics that can show the impact of online advertising beyond clickthrough. Competition shifts from user acquisition to user retention. Direct Response Advertising becomes ever more efficient. Real time web usage outpaces business models.

Internet 114

Internet eCommerce Advertising Flash 114

Duct Tape Marketing

OCTOBER 27, 2021

If it's fallen out the back end in service or in sales or whatever the metric is for what an actual growth is. They love to brag about what we call the vanity metrics, how many followers we have, how many likes we got, retweets shares, whatever it is. So nothing's gonna, nothing's gonna really happen in a positive sense.

Customer 101

Customer Technical Review Social Media Green 101

Hearpreneur

FEBRUARY 13, 2022

Contractors should also be prepared with customer-friendly financing options. They may also target ads to specific audiences and track real-time metrics like views, clicks and demographics. Automated, hyper-personalized marketing will help customer retention as well. Kitchen and bath upgrades will be particularly popular.

Artificial Inteligence 126

Artificial Inteligence Software Review Technical Review Entrepreneur 126

Austin Startup

FEBRUARY 1, 2018

Or, put another way, great product managers are often the “weird kids” in the MBA program who, while sitting in a finance class, wonder if they should have enrolled in a design school or coding bootcamp instead. (I Other key questions he looks to answer: What metrics did they track to define success? from administration to politik?

Management 85

Management Product Technical Review Software Review 85

Duct Tape Marketing

APRIL 27, 2022

22:24] Retention and recruitment have become really hot right now for a lot of organizations – what role can community play? [24:13] John Cantarella (20:24): We're already seeing a bunch of third party companies start to build metrics and tools so they can start to measure the value of community overall.

Community 78

Community New York Small Business New York City 78

Version One Ventures

DECEMBER 6, 2018

For example, if you are building a consumer business, you should be watching for the following metrics: LTV/CAC: Ideally, your Lifetime Value: Customer Acquisition Cost ratio is over 4:1. Retention rate: What percentage of users can you retain quarter over quarter?

Acquisition 150

Acquisition Distribution Metrics Retention 150

The Next Web

MAY 26, 2013

Unless you already have a stellar reputation, having a basic prototype and showing early success — user growth, engagement, retention or revenue — is critical to winning investor interest. There’s no magic metric in software startups (so don’t let anyone convince you there is). Offer key financial metrics.

Software 151

Software Forecast Startup Exit Strategy 151

VC Cafe

JUNE 6, 2024

It’s not a surprise, given that entrepreneurs are obsessed with data and metrics, but in the conservative VC market of 2024, it feels even more important for founders to know what ‘good’ looks like and what investors expect. Metric Unremarkable Good Excellent Outlier ARR <$500k $500k-$1.5m $1.5m-$2.5m >$2.5m

B2B 97

B2B Burn Rate Generative AI Retention 97

Brandanew

JULY 10, 2015

However, there are still some key engagement metrics that you need to map to learn how to measure your content or social engagement. Choose the right engagement metrics to measure using the right tools! all have different key engagement metrics. all have different key engagement metrics.

Retention 100

Retention Metrics Social Media Analytics 100

Up and Running

NOVEMBER 13, 2020

It is mostly implemented as part of a CRM retention system whose focus is to engage the customer for the long-term. These surveys are used to assign customer retention scores to certain accounts, flag them, and then use a management tracking tool to ensure that the quality of service is consistently high.

Customer 135

Customer Churn Rate Silicon Valley Retention 135

View from Seed

SEPTEMBER 25, 2019

Investors want to know the critical thinking behind the inputs and value-drivers of the business, and how that results in the outputs on the critical metrics and finances. But the real significance of these figures is the exercise behind it.

Seed Stage 166

Seed Stage Retention Restful Valuation 166

YoungUpstarts

FEBRUARY 11, 2019

No doubt you’re thinking about myriad administrative and organizational needs relating to accounting and finance, staffing, your product and service roadmap for the year and more. Today’s best SMB-focused CRMs capture metrics more effectively than ever before. by John Oechsle, President and CEO of Swiftpage.

Artificial Inteligence 127

Artificial Inteligence Sales Cycle Colorado Retention 127

The Startup Magazine

FEBRUARY 24, 2019

As such, most entrepreneurs focus all their energies on customer retention. Effectively implementing the model requires an analysis of the customer lifecycle taking into consideration various metrics. It then applies four metrics to assess the impact of every step on performance. Putting Theory into Practice. Getting Customers.

SQL 103

SQL Metrics Business Model Revenue 103

View from Seed

JUNE 16, 2015

Here are some top-line metrics that I think are worth shooting for: For marketplace businesses: $5M-$10M in annual GMV run rate. In terms of other metrics, some ideas: At least 6 months of cohort data that shows solid retention over time and signals a strong LTV relative to CAC. For SaaS: At least $100K in MRR.

Boston 120

Boston Syndication Syndicate eCommerce 120

Both Sides of the Table

APRIL 26, 2016

There has been a lot of public debate over the past several weeks about whether it’s a good thing to be “gross margin positive” or not and commentary always reminds me that some people at startups don’t quite understand financial metrics or even how to think about which ones are healthy. I’m guessing much of this was 101 to many readers.

Metrics 150

Metrics Cost Acquisition Startup 150

View from Seed

FEBRUARY 27, 2019

growth/revenue target) to get to the next stage/financing round. product engagement, retention metrics). they can range from customer acquisition, product engagement/stickiness, or business model. Post-PMF: Key milestones the business needs to hit (e.g. It’s not enough for the CEO to know what these are?—?make

Hiring 120

Hiring Bandwidth Product Early Stage 120

Duct Tape Marketing

MARCH 6, 2025

Max helps marketing agencies rethink their approach to agency growth by focusing on agency upselling, client retention, and long-term relationship strategies. Regular client check-ins, focused on business goals rather than marketing metrics, unlock new opportunities for client upsell tactics. We're delivering some marketing metric.

Leadership 70

Leadership Retention Sales Revenue 70

YoungUpstarts

SEPTEMBER 25, 2020

He’s finished a long day at his current job in finance and M&A, but he is eager to tap away on his phone, consuming Python courses. Employee Engagement and Retention: The tech industry is an exciting bastion of innovation and hyper-growth. That simple metric will give you a simple baseline from which to improve.

San Jose 149

San Jose San Francisco Silicon Valley Employee 149

Gust

NOVEMBER 4, 2011

Entrepreneurs and investors who have spent any time dealing with convertible debt seed financing transactions are likely to have encountered the subject of valuation caps. The cap is irrelevant if the next equity financing is at a valuation below the cap amount.) was spun out, and the valuation was set by that financing round.

Valuation 98

Valuation Pre-Money Valuation Merger Vesting 98

Austin Startup

JULY 2, 2021

Chargify’s new BI tool has taken our speed-to-calculate and accuracy of MRR and financial metrics and reduced it down to a mere dashboard refresh with 100% accuracy,” said Jenny Leman, President of CareerPlug. This saves our operations and finance teams hours of manual work each week.

San Antonio 67

San Antonio Texas B2B Ireland 67

Agile VC

NOVEMBER 9, 2015

This past Friday Square also filed an initial pricing range of $11-13/sh which would give them an enterprise value less than their last round of financing ($6B post-money). IMO it’ll continue to grow faster than PayPal for awhile, has pretty good margins and underlying customer metrics, and should achieve profitability soon.

IPO 165

IPO .Net Revenue Acquisition 165