Make ‘Em Say Wow: 11 Tips For Building A Strong Service Team
YoungUpstarts
APRIL 15, 2015
When I worked with Air Mauritius to kick off its service revolution , they started by addressing the communication problems in its dysfunctional culture, which manifested as bickering, finger-pointing, withholding information, etc. For example, Air Mauritius had captains to start greeting passengers as they board the plane.
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