YoungUpstarts
APRIL 15, 2015
When I worked with Air Mauritius to kick off its service revolution , they started by addressing the communication problems in its dysfunctional culture, which manifested as bickering, finger-pointing, withholding information, etc. For example, Air Mauritius had captains to start greeting passengers as they board the plane.
YoungUpstarts
OCTOBER 11, 2012
In a harsh global economy, great service is the price of admission. And if you’re a leader at global enterprise, no doubt you’ve gained more than a few gray hairs worrying about it. If you’ve never heard of Mauritius, take note. Before the global recession, Mauritius was a popular vacation destination for Europeans.
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YoungUpstarts
FEBRUARY 19, 2015
In a super-connected global economy, a company is only as good as its reputation for service. One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean. The Air Mauritius journey highlights some key lessons: 1. Colleagues are customers too. Big mistake.
Start Up Blog
AUGUST 24, 2023
This month I’ll be heading to every state in Australia, Indonesia and Mauritius to do my new Keynote on AI – This was quote from one a did this week: “I just wanted to say how enlightening and entertaining I found it. No wonder they have been such financial juggernauts. — Keep thinking, Steve.
Start Up Blog
AUGUST 10, 2023
The market size is over $US10 billion globally in revenue. We’ve come a long way from the dating videos from the 1980s – a place where mostly awkward people, and mostly men, sat in front of a camera in cable knit jumpers. When this happens, AI will exit the screen and enter the world just like Hiroshi Ishiguro has imagined.
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