YoungUpstarts

APRIL 15, 2015

When I worked with Air Mauritius to kick off its service revolution , they started by addressing the communication problems in its dysfunctional culture, which manifested as bickering, finger-pointing, withholding information, etc. For example, Air Mauritius had captains to start greeting passengers as they board the plane.

Maldives 100

Maldives Mauritius Singapore Employee 100

YoungUpstarts

OCTOBER 11, 2012

In a harsh global economy, great service is the price of admission. And if you’re a leader at global enterprise, no doubt you’ve gained more than a few gray hairs worrying about it. If you’ve never heard of Mauritius, take note. Before the global recession, Mauritius was a popular vacation destination for Europeans.

Mauritius 205

Mauritius Singapore Customer Seychelles 205

YoungUpstarts

FEBRUARY 19, 2015

In a super-connected global economy, a company is only as good as its reputation for service. One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean. The Air Mauritius journey highlights some key lessons: 1. Colleagues are customers too. Big mistake.

Mauritius 100

Mauritius Singapore United States Employee 100