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State and federal governments’ nonprofit laws hold them accountable, as they get tax breaks for providing public services. Develop basic policies for conflict of interest, whistleblower, acceptance of gifts, and retention and destruction of documents. Make sure the board understands its fiduciary duties and legal liabilities.
I seized this opportunity to try an experiment in both client service and employee retention, by focusing on senior level staff first, and combining that with a flexible and healthy working environment that is not a mainstay in the public relations world. Nor was there one that was owned, run, and staffed entirely by women.
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