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Everything from customer service, technicalsupport, to back office operations are able to be outsourced as a way to reduce costs, keep up with the evolving consumer expectations, and drive a faster return on investment. Put simply, offshore outsourcing means hiring a company to perform a service from a different part of the world.
At the moment I’m going through the process of hiring new full time workers, plus John Reese is launching his Outsource Force program and giving away free videos on how to outsource, so this subject is a bit in focus for me right now. customer support. technicalsupport. store design. inventory management.
One of the steps we took was to establish MAXIM BPO, a Business Process Outsourcing company in Manila, Philippines, to perform back-office functions for our various verticals including inbound/outbound call center, accounting and bookkeeping, and IT Support. I fell into a hysterical panic. Photo Credit: Martin Luenendonk.
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