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Social Customer Service Metrics: 3 Case Studies

Duct Tape Marketing

Online Marketing Specialist, Kenneth Westling, identifies three facets of the Five Guys social media campaign that contribute to its success: Prioritizing customer service. Monitoring “engagement metrics” and “tailoring content based on what works for each social network audience”. Involving employees at home and abroad.

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9 common startup ideas that haven’t broken through… yet

The Next Web

Still, even if it’s not a pressing issue, sharing memories back and forth with the people you love is often difficult, and it would be nice if a service emerged to make that easier. Location-based Social Networks. Social Recruitment. Job sites that attempt to tap into your social networks are exploding.