A Smart Bear: Startups and Marketing for Geeks
OCTOBER 4, 2017
Consider the timeline of adding a technical support team member. Since that takes four months, we have to be able to predict the demand for technical support at least four months in advance, because we have to be hiring for that future demand right now. Predictability is also required for healthy team-growth.
Steve Blank
SEPTEMBER 26, 2018
(The FDA has also proposed new rules for clinical support software that say if doctors can review and understand the basis of the software’s decision, the tool does not have to be regulated by the FDA.). It’s close to de-facto adopting a Lean decision-making process and rapid clearances for things that minimally affect health.
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Startup Lessons Learned
DECEMBER 7, 2008
This is one of the bedrock practices of any lean startup , and so its a common piece of advice I give out. For this product, I later realized that I was the software architect, the frontend engineer, the backend engineer, the database administrator, the systems administrator, the QA engineer, and lastly I was the only technical support guy.
Duct Tape Marketing
JULY 18, 2013
My advice for you, with the web being so oversaturated (and consumers being over stimulated), is to think like you are Google’s famous ultra-lean homepage: if you only had to pick a handful of things, what the priority? More critically, what’s extra fluff that’s getting in the way of what is important?
Austin Startup
OCTOBER 22, 2017
Mentors can provide everything from very technical support to basic business skills. Matches may hinge on personal style, specific industry knowledge and connections, or just availability to time meetings around inflexible school schedules.
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