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They have all the needs of any business - including sales, marketing, product development and design - to go along with all of those softwareengineers. A startup “is a pretty unique place that takes a special person to break in [if] they don't know how to do this,” said Aaron O’Hearn, part of the operating team at TechStars Boston.
In the case of Freshdesk, their main competitor, Zendesk, is operating with a San Francisco - Copenhagen cost-structure and will find it harder to compete with this strategy. Bizosys Technologies, a Bangalore, India based softwareengineering company was founded in 2009. From 2008 to 2010, Mitra was a columnist for Forbes.
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