Transformify
SEPTEMBER 12, 2017
Reaching out to new markets and opportunities requires skills, experience, and networks that are usually developed by those who have studied abroad. Similar to the Seychelles, Mauritius is a tourism nation. Re-skilling and up-skilling a population that has been focused on agriculture for generations is a very slow process.
YoungUpstarts
APRIL 15, 2015
When I worked with Air Mauritius to kick off its service revolution , they started by addressing the communication problems in its dysfunctional culture, which manifested as bickering, finger-pointing, withholding information, etc. For example, Air Mauritius had captains to start greeting passengers as they board the plane.
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YoungUpstarts
FEBRUARY 19, 2015
One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean. Not only did Air Mauritius improve its Skytrax rating from the merely average 3 stars to the far more prestigious 4 stars, it realized an $8 million profit. Colleagues are customers too. Big mistake.
YoungUpstarts
OCTOBER 11, 2012
If you’ve never heard of Mauritius, take note. Before the global recession, Mauritius was a popular vacation destination for Europeans. The nation and the people of Mauritius needed to set themselves apart, to express their service brand and culture to the rest of the world. Mauritius is working on taking similar steps.
YoungUpstarts
SEPTEMBER 8, 2017
On one hand, he’s a tech innovator and entrepreneur whose creativity has earned him awards and accolades on two continents – Europe (Sweden, to be more exact) and Africa (eastern, and in countries like Nairobi, his native Somalia and Mauritius). On the other hand, he’s a zealous engineer of social change.
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