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Click on over and give us a review on iTunes, please! So they've got new competitors and then also new technology. The new technology is the generative AI that they invented, and they have the technology, but it just doesn't work well enough for them to really launch it the way they would want to.
We are certainly not abandoning CRM as a pillar of our positioning, we are recognizing that there is a more expansive vision to aim for, one which borrows on the lessons and capabilities of CRM while more fully embracing a next generation of social technologies that don’t exist exclusively in the context of master data and transaction records.
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