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[Review] The Social Customer

YoungUpstarts

They range from customer insights, marketing, sales, analytics, demand management, support, and customer experience, to mobile and location based services. T = Tools, the myriad platforms and software needed. P = People and your relationships with them. O = Objectives, ie what your brand wants to do. m = Measurement, a necessary evil.

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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

m-Via does financial remittances using mobile phones for people from the US to Mexico. I know that their are independent software companies now focused on this like UserVoice and Get Satisfaction. They recorded it. I was impressed with their desire to truly understand the customer. Another great example is Bill Barhydt of m-Via.

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How To Communicate with your Investors between Board Meetings

Both Sides of the Table

It makes no sense to meet in August or December due to travel schedules of most investors. For the record, this is not a secret, coded messages to companies for which I am on the board! Feel free to have color coding for each member with companies for which you think they might be able to help with intros.

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10 Essential PR Tips for Startups

mashable.com

10 Essential PR Tips for Startups. Sign up for her course on “ PR for Startups ” to learn more about getting media coverage for your fledgling business. For example, a lot of press releases and pitches that I receive around key holidays try to make the enclosed news sound more relevant due to the upcoming holiday.

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Don’t Sleep on Consumer Tech: AI is Changing Everything

VC Cafe

Gartner predicted in 2024 that traditional search engine volume could drop 25% by 2026 due to users favoring AI chatbots and virtual agents. NFX argues that in 2025, the consumer window has finally reopened due to advances in AI. Few free growth channels remain, and incumbents often own or clog the major avenues.

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[Review] The Social Customer

YoungUpstarts

They range from social customer insights, marketing, sales, analytics, demand management, support, and customer experience, to mobile and location based services. T = Tools, the myriad platforms and software needed. Defining Social CRM. First, we need to understand what Social CRM is. P = People and your relationships with them.

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Twitter Link Roundup #179 – Small Business, Startups, Innovation, Social Media, Design, Marketing and More

crowdSPRING Blog

Martin – Harvard Business Review – [link]. Good reminder from Fred Wilson that your instincts should sometimes guide you when due diligence does not – [link]. Startup PR Tip: To Get Press, Don’t Pitch Your Product – [link]. Martin – Harvard Business Review – [link].