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Business Apologies: What You Should (and Shouldn’t) Do

ConversionXL

You spot a negative review on your Facebook page. Pete Fader, Professor of Marketing at the University of Pennsylvania, shares why in his book Customer Centricity : Not all customers deserve your company’s best efforts. This was a couple of software engineers who put this in for whatever reason [.] Not everyone agrees.

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Why Crunch Modes Doesn't Work: Six Lessons

www.igda.org

Ive spent 20 years developing and managing software projects. But, over time, I noticed that the productivity losses that result from working too many extra hours start taking a bigger toll faster than most software managers realize. In terms of knowledge workers, a programmer produces more good code and fewer bugs when well-rested.