Are You Putting Your Rock Star Customers To Work?
YoungUpstarts
OCTOBER 10, 2012
Talented product developers. SAS Canada “customer champions” helped the firm restore declining customer retention rates—which had fallen as low as the mid-80s percent — back to the firm’s traditional high retention rates of 97-98 percent. If so, the business world is full of specialists who are all too eager to help.
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