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Lessons Learned by Eric Ries Saturday, November 8, 2008 What is customerdevelopment? But too often when its time to think about customers, marketing, positioning, or PR, we delegate it to "marketroids" or "suits." Many of us are not accustomed to thinking about markets or customers in a disciplined way.
Lessons Learned by Eric Ries Sunday, February 22, 2009 Please teach kids programming, Mr. President Of course, what I really mean is: let them teach themselves. See Paul Grahams Why Nerds are Unpopular to learn more) Take a look at this article on a programming Q&A site: How old are you, and how old were you when you started coding?
He wanted to build direct customer relationships to get product feedback but only 2% of customers would ever return their registration cards. So when he saw the browser it instantly dawned on him that this would be the greatest customerdevelopment tool ever. This has been their formula for nearly 15 years.
These were the people who had the face-to-face interaction with our customers. Was our compensation program good, great? Hypothesis to test After writing up the questionnaire, and before I called the customers, I wrote a one page summary of who I thought the customers were, what markets they were in, how and why they bought, etc.
He is the co-author of several books including The Black Art of Java Game Programming (Waite Group Press, 1996). Although Catalyst folded with the dot-com crash, Ries continued his entrepreneurial career as a Senior Software Engineer at There.com, leading efforts in agile software development and user-generated content.
Engineers are offenders in this category too, but so is any gender-segregated activity, like an all-female PR or marketing team. I have personally taught many “non-technical&# people to program – graphic designers, QA folks, even artists and animators. Diversity is not the only requirement for making good group decisions.
People told me it was impossible to have our product launch featured on one of the top tech blogs without spending $3,000 on some fancy PR agency. Especially because I could have used this time on marketing, sales and customerdevelopment, and actually helped our business move forward.
Microsoft will find local “MVP” customers who are well connected in their local communities, and who want to increase their status, and help them do so by providing access to early releases and “insider knowledge.” It’s better to be a thought leader than to depend on the kindness of strangers. Rock Star advocates can help.).
Journalists, PR firms, investors, and the public at large love a scrappy come-from-behind story about two guys in a garage who figured out how to take down Goliath. CustomerDevelopment : a disciplined approach to finding out if there is a market for your product before its too late. for Harvard Business Revie. Amazon PostRank
Wait a minute, what about the rest of CustomerDevelopment ? Aren’t you going to validate your hypotheses by first getting some customers?”. Now I was confused, and I asked, “Well what do you guys believe – CustomerDevelopment or launch on a schedule?” Filed under: Ardent , CustomerDevelopment.
What the PR stories tend to leave out is that we can get attached to every part of our vision, even the dumb parts. For more on how to figure out which question applies in which context, see Business ecology and the four customer currencies.) and for which customer? and for which customer?
The program examines the DNA of entrepreneurs: what makes them tick, how they came up with their ideas; and explores the habits that make them successful, and the highs and lows that pushed them forward. Filed under: CustomerDevelopment. Every day was a sine wave of highs and lows of figuring that out.
Although customers didnt flock to this offering at first, we had enough of a developerprogram active to start recruiting early adopters to start creating 3D objects for sale in our catalog. That engine of creativity has led to a catalog of something like 2 million virtual goods authored by a hundred thousand developers.
Nine months into my year tour, and seven months into my reading program, I was learning something interesting every day. (We Instead someone realized that the knowledge I had accumulated could provide the big picture to brief new guys “read in” to this compartmentalized program. It had no PR agency. We could do what!?
Even worse, entrepreneurs are faced with a constant barrage of vanity metrics from competitors and other companies engaged in PR. That’s what you pay PR firms for: to get an article written that is entirely factual and yet still provides positive spin for your company. The PR firm helpfully left out that context.)
The higher the vanity ratio, the more effective the PR. It helps companies with PR. And companies crave positive PR and control over their message – all for rational reasons. The higher the vanity ratio, the more effective the PR. It helps companies with PR. It sells newspapers and magazines.
Plus, I have very cool conference updates (our full conference program + more than 300 simulcast locations!) So every day I found myself listening to NPR, and that's when I discovered a local program on our public radio station KQED called Forum. Remember, radio programs get no realtime analytics, no click maps, no funnel reports.
This "success theater" is occasionally useful for PR or getting through a tough board meeting. This "success theater" is occasionally useful for PR or getting through a tough board meeting. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup? for Harvard Business Revie.
The program examines the DNA of entrepreneurs: what makes them tick, how they came up with their ideas; and explores the habits that make them successful, and the highs and lows that pushed them forward. Filed under: CustomerDevelopment. Every day was a sine wave of highs and lows of figuring that out.
The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup? Kent Beck keynote, "To Agility, and Beyond" Six streaming locations Interviews ► March (7) New conference website, speakers, agenda Two new scholarship programs for lean startups Speed up or slow down? Amazon PostRank
Well, it turns out that to port long tail productivity apps to Google's App Engine is a somewhat cumbersome job, and requires a lot of customdevelopment. The long tail apps can easily be ported to or developed on Google App Engine in a third of the time and cost using OrangeScape as an application platform. Enter OrangeScape.
This is completely analogous to the situation elsewhere on the internet, where launching a new website, product, or service with PR is getting harder and harder. Customers and prospects are overwhelmed by the number of media and companies clamoring for their attention. Acqusition competition is how new apps get new customers.
You could try and drive home that positioning with an expensive PR campaign, superbowl ads, and whatnot. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup? So you decide to try to reposition around a different value proposition, one that more closely matches what your product is best at.
Promoting your referral program that supports local non-profits is a great way to use PR to enhance your referral program. b) about half way through, after you’ve built some trust, take a quick minute to reveal, for instance, a paid workshop or program you have coming up, tell them the price and go on. Step 4: Promote.
What happened when we got early press (circa 2004) in violation of our own no-PR rule. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup? Please teach kids programming, Mr. President Work in small batches Continuous deployment with downloads What is a market? (a Amazon PostRank
The program has to be well staffed so it becomes a seamless and well integrated part of your entire growth engine. There are certain predictable mistakes companies make that can derail customer reference programs before they ever get off the ground. She will drive the program from the beginning. For example: 1.
Potential customers such as gamers who like to play specific types of games? Or people inside companies with a specific title, like product or program managers, CIOs, etc? Founders ask me all the time whether they should hire a PR agency. Customer Discovery Never Stops. Filed under: CustomerDevelopment , Marketing.
We go to mixers, buy fancy offices, focus on PR, and try to one-up each other. Instead, lets focus on building companies that matter , on creating real value for customers, and learning. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup? I think its wasteful. Amazon PostRank
Announce a new product, start its PR campaign, and engage in buzz marketing activities. Marketing launch) Make a new product available to customers in the general public. Do your customers really read TechCrunch? Do some CustomerDevelopment instead. Spend your time with renewable sources of customers and iterate.
Paid - if your product monetizes customers better than your competitors, you have the opportunity to use your lifetime value advantage to drive growth. In this model, you take some fraction of the lifetime value of each customer and plow that back into paid acquisition through SEM, banner ads, PR, affiliates, etc.
Now we needed to put the tactical programs in place to make this repositioning strategy happen. Now as VP of Marketing, I could have sat back and let my PR agency handle the press. The head of the PR agency agreed that we would work together as a team. Theoretically, that’s why I hired them. You don’t delegate life and death.
Tactic-specific metrics – Obviously there are other metrics you will track depending on the types of programs you are running such as email metrics, website traffic metrics, attendance metrics, etc. I do this by program/campaign so I can compare email campaigns to pure advertising (for example). April Amrita Reply 13.
Their idea is that consumers will want a subscription service for short form entertainment (10-minute programs) for mobile rather than full length movies. Startups with huge burn rates – building leases, staff, PR and advertising – ran out of money. He just hired Meg Whitman. the ex-CEO of HP and eBay, as CEO of NewTV.
In a startup, these channels of communication are critical to understand for advertising, launch and PR purposes. But beyond the obvious, its also important to know where customers go to get answers to pressing questions. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup?
This series of posts is a brief explanation of how we’ve evolved from Product Development to CustomerDevelopment to the Lean Startup. The Product Development Diagram Emerging early in the twentieth century, this product-centric model described a process that evolved in manufacturing industries.
Every marketing communication hire couldn’t wait to produce the next great ad or PRprogram. In an early stage startup, instead of sales being up front, the point departments are likely to be product development and customerdevelopment. In my experience, every marketer with an MBA wants to “do strategy.”
Terman proudly pointed out that only Stanford, MIT and Harvard had a military sponsored electronics program. The eventual goal of this program would have been to radar-map the Soviet Union. The crash program to produce the Lockheed U-2 aircraft was initiated when the balloon program was abandoned. By 1947 the U.S.
bfliris So it sounds like with Meebo (your claim to fame) you were passionate about the idea but had no programming skill, partnered with two people that had strong programming ability and did very little to assist them in creating a succesful application. I have had a programming job and tried to do side projects after work/ weekends.
I agree that listening and communicating is a key to success, but customerdevelopment can only do so much. I cannot sink any more money into a program that is still having community problems. Have you personally visited the Content Creator forums and read through the PR thread? September 13, 2009 11:57 AM Anonymoussaid.
Launch with a PR blitz, including mentions in major mainstream publications. We can capitalize on new customers. As with many Silicon Valley failures, a flawless PR launch turned into a flawed customer acquisition strategy. The Entrepreneur’s Guide to CustomerDevelopment ► June (3) What is a startup?
Its as if every customer, whether they are an enterprise, a small business, or an individual consumer, is actually an employer who wants to get things done. So imagine youre applying for a programming job. Why do you think outsources have been happy to generate all this PR the past few years about people losing their jobs to India?
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